Questions? Answers!

Please dispose of waste in the provided garbage cans (yellow for plastic, green for paper and brown for residual waste) in the corridors. These are emptied daily. If there are no bins in the corridors, please contact us. We can collect your rubbish if necessary. When you leave, you can leave the rubbish in the apartment and we will dispose of it during the final clean.

Please depart by 11 am at the latest. When you leave the apartment, please put the keys on the table and close the door behind you. Please note that we will have to charge you 100 euros if you lose your room key. You can check out later than 11 am by prior arrangement, up to 12 noon. Please contact reception to arrange this. If you are leaving earlier, please let us know the day before so that we can optimise the deployment of our housekeeping team.

Public transport

From the Bertoldsbrunnen stop you have connections in all directions. (approx. 8 minutes on foot)
Direction Hauptbahnhof
Exit Europaplatz (approx. 2 minutes on foot)
Tram line 3
Exit Hauptbahnhof
Approx. 11 minutes on foot from your apartment

Restaurants

GIOIA mia L`OFFICUCINA - Friedrichring 11 (walking distance < 1 minute)
Basho-An - Japanese - Merianstraße 10 (walking distance approx. 3 minutes)
SKAJO - Mediterranean - Kaiser-Joseph-Straße 192 (approx. 5 minutes on foot)

Supermarket

Rewe Center in Karstadt - Kaiser-Joseph-Straße 165 (approx. 2 minutes on foot)
Aldi Süd in der Schwarzwald-City - Schiffstraße 7 (approx. 1 minute on foot)
Edeka - Wasserstraße 2 (approx. 1 minute)

Bakery

Kaiser am Leo - Habsburgerstraße 133 (approx. 1 minute walk)
Bäckerei Pfeifle - Oberlinden 18 (approx. 9 minutes walk)

Bank / ATM / bureau de changeSparkasse

Sparkasse - Kaiser-Joseph-Straße 186 (approx. 3 minutes walk)
Volksbank - Kaiser-Joseph-Straße 224 (approx. 4 minutes walk)
Reise Bank AG Freiburg - Bismarckallee 7F (at the main railway station)

Wash Salon

Wash & art - Wilhelmstraße 1 (approx. 12 minutes)
Opening hours
Monday to Saturday 06.00 - 23.00
Closed on Sundays and public holidays

Münster & Münstermarkt (local vendors for fruit, vegetables, handmade goods, etc.)

Opening hours of the market
Monday to Friday 07.30 - 13.30
Saturday 07.30 - 14.00
Address: Münsterplatz
Walk from Bertoldsbrunnen approx. 1 minute

Visits to the church

Monday to Saturday 10.00 - 17.00
Sundays and public holidays 13.00 - 19.00

Visits to the tower

Monday to Saturday 10.00 - 16.00 hrs
Sundays and public holidays 13.00 - 16.00

Augustinermuseum

Address: Augustinerplatz
Walk from Bertoldsbrunnen approx. 3 minutes
Opening hours
Tuesday to Sunday 10.00 - 17.00

Save energy together - every contribution counts!

Turn the heating down by one degree.
Turn the air conditioning or fan up by one degree, or open the window to let in cooler air.
Set the fridge to medium cooling.

• Only switch on the dishwasher when it is full, and select the eco programme.
• Switch off lights and air conditioning/fan when leaving the apartment.
• Reduce water consumption.
  Close windows and doors when leaving the apartment.
• Ventilate in short bursts instead of opening windows slightly.

Thank you for taking part!

We welcome your suggestions and ideas for improvements. If there is anything that does not meet your expectations, please let us know immediately so that we can address it during your stay. Your satisfaction as a guest is our top priority.

We kindly ask that you observe the night-time rest period between 10 pm and 6 am. The apartments, their furnishings and any other property must not be damaged. Please note that any damage caused will be charged for.

Pets are very welcome. We charge a flat rate of 15,- EUR per night per pet for the additional cleaning costs. Please register your pet with us before your arrival.

We are happy to provide you with a baby crib and a high chair free of charge. Simply reserve these before your arrival or contact our staff during your stay.

Has something broken in the apartment? Please contact our staff immediately - phone +49 761 600 466 80 or send an e-mail to office@family-appartements-freiburg.de . We will find a solution together.

On the homepage of the VAG (Freiburger Verkehrs AG) you will find the rail network maps as PDF for download and a timetable.

All our apartments are non-smoking apartments. We reserve the right to charge for damage to inventory in the form of burn marks at replacement value. The additional cost of special cleaning will be charged at 300 EUR.

Before departure, please enter your invoice data into our guest system. You will automatically receive an invoice at the email address you provided on the day of departure. You will be able to access our guest system a few days before arrival.

The accommodation comes with a kitchen, which will be handed over clean with a full set of equipment. We kindly ask that you put the dishes, cutlery and pots back in the cupboards once they have been cleaned.
Please do not shower outside the shower cubicle. Please keep the bathroom as dry as possible.
For stays of at least seven days, we offer a free intermediate cleaning service. This includes cleaning the floor, changing the towels, emptying the bins, replenishing toilet paper, coffee pads and soap, and a quick clean of the bathroom and kitchen. Additional intermediate cleaning is available at intervals as required for €25 per clean. Please contact our staff to arrange this.
On departure, we ask our guests to leave the apartment swept and cleaned, and with the dishes washed. Heavy soiling will incur an additional charge of at least 25 euros. We take the liberty of taking your credit card or passport details as a deposit. This data will be irrevocably deleted on the day of your departure.

Many apartments have a sofa bed for additional persons. Bed linen and towels can be found in the closet. If you have any questions about its use, please contact us.

You can find a digital city map here: Download city map as PDF.

Did you like it here and would you like to come back? Please visit our homepage under office@family-appartements-freiburg.de or call us at +49 761 600 466 80 . We will be happy to help you choose the perfect apartment for you.

1. Das Erste HD
2. ZDF HD
3. RTL Television
4. SAT.1
5. ProSieben
6. VOX
7. RTL2
8. Kabel eins
9. SIXX
10. Sat.1 Gold
11. ProSieben MAXX
12. VIVA/Comedy Central
13. Super RTL
14. Disney Channel
15. Kika HD
16. Arte HD
17. PHOENIX
18. Tagesschau24
19. ZDF_neo HD
20. ZDFinfo
21. EUROSPORT 1
22. SPORT1
23. Kabel eins Doku
24. DMAX
25. CNN
26. N-tv
27. N24
28. France 24 (en Français)
29. France 24 (in English)
30. France 24 (in Arabic)

The rental price includes bed linen, towels, tea towels, washing-up liquid and bin liners. We also provide coffee pods for the coffee machine, as well as salt and pepper. Please let us know if you need additional supplies or anything else. Final cleaning is also included in the price.

A free fan is available for hot summer days. If you require an additional fan, please contact reception.
Is it too cold for you? Please contact our service staff. We will be happy to provide you with a fan heater.

Some of our apartments have a washing machine. Detergent is provided free of charge. If you have any questions, please contact our staff.

Police | Fire brigade | Emergency doctor

+49 112

St. Josefs Hospital | Sautierstraße 1 | 79104 Freiburg

+49 761 27 22-1

Hexental Pharmacy / Dorfstraße 5 / 79249 Merzhausen

+49 761 403366

Office Freiburg Appartements| Stühlingerstr. 21 | 79106 Freiburg

+49 761 600 466 80

All apartments are equipped with complimentary WiFi.
The WiFi access details are as follows:
WLAN name:

Freiburg Appartements

Password:

frapaccess

For additional persons we charge 15,- EUR per night and person.