Questions? Answers!

An apartment offers you everything a hotel room offers – and considerably more: generous living and sleeping areas, a fully equipped kitchen and the freedom to organise your day independently of breakfast and restaurant hours. Especially for families, groups and longer stays, a holiday apartment is usually also the more affordable choice, as you book an entire flat rather than individual rooms. And you do not have to give up any of the comfort you are used to: bed linen, towels and final cleaning are included, and our team is personally available for you.

Book your stay conveniently through our website. Depending on the rate you booked, you can make changes and cancellations yourself. To do so, click the “Detailed Booking Information” link at the bottom of the booking confirmation email you received immediately after booking. On the following page, please enter the email address you used when booking as well as your last name. You can then view, modify or cancel your reservation.

Depending on the rate, up to two rebookings are possible free of charge. Changes and cancellations are free of charge up to three days before arrival.

Please note that for reservations made through booking portals such as Booking.com, the terms and conditions listed there apply.

When you book directly through our website, you are guaranteed the best price – with no booking fees and no agency costs. You benefit from flexible change and cancellation options up to three days before arrival, and with our team you have a personal point of contact before, during and after your stay. Exclusive offers such as the Long Stay Special with the discount code LONGSTAY (20% off for stays of 30 nights or more) are also only available when booking through our website.

For longer stays, you benefit from attractive special rates. For stays of 30 nights or more, enter the discount code LONGSTAY when booking through our website and receive a 20% discount on the booking price.

Bookings made through our website can be conveniently paid for by credit card (Visa or Mastercard) or PayPal.

How to reach us:
Arriving by car:
Coming from the A5 motorway, take the Freiburg-Nord exit and drive towards Freiburg-Nord/Waldkirch/Elztal/Glottertal/Gundelfingen. Follow the B294 for about 4 km. Use one of the two right-hand lanes and keep half left towards Waldkircher Straße.
After 10 m, turn right onto Waldkircher Straße. After 500 m, take the 3rd exit at the roundabout. You will find us on the right-hand side.
Arriving by public transport:
Coming from the main railway station, take tram line 2 towards Hornusstraße. Please get off at the Eugen-Martin-Straße stop. After a walk of about 2 minutes you will arrive at our door.
VAG timetable information

Our team is available from 13:00 to 21:00 to answer any questions you may have, and to provide tips and recommendations for things to see and do in Freiburg. You can arrive between 16:00 and 21:00.
We are happy to allow an earlier arrival before 16:00 if this has been agreed in advance.
Late arrival is also possible by prior arrangement. You will receive your apartment key from a key box located directly on the building – after entering your personal code, it opens even after 21:00. Further check-in details will be sent to you the day before your arrival.

Please depart by 11:00 at the latest. When you leave the apartment, please place the keys on the table and close the door behind you.
Late departure is possible by prior arrangement until 12:00. Please contact our team to arrange this. If you are leaving earlier than expected, please let us know the day before, so that we can make the best use of our housekeeping services.

The rental price includes bed linen, towels, tea towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine, detergent for the washing machine, and salt and pepper. Please let us know if you need additional supplies or anything else. Final cleaning is also included in the price.

For stays of at least 7 days, we offer an intermediate cleaning service free of charge upon request. This includes cleaning the floors, changing the towels, disposing of rubbish, replenishing toilet paper, coffee and soap, and a quick clean of the bathroom and kitchen.
Additional intermediate cleaning at intervals of your choice is available at €25 per clean. Please contact our team to arrange this.
Upon departure, we kindly ask our guests to leave the apartment swept clean and with the dishes washed. Heavy soiling will be charged according to the effort involved, with a minimum charge of €25. As a deposit, we take the liberty of storing your credit card or passport details. This data will be irrevocably deleted by us on the day of your departure.

Some of our apartments have a washing machine, which you can use free of charge along with the provided detergent. If you have any questions, please contact our team.

Many apartments have a sofa bed to accommodate additional guests. If you have booked the apartment for more people and intend to use the sofa bed, you will find bed linen and towels for it in the wardrobe. Please contact us if you have any questions about using them.

All apartments are equipped with free Wi-Fi.

Pets are welcome. For the additional cleaning effort, we charge a flat rate of €15 per night per pet. Please register your pet with us before your arrival.

We are happy to provide you with a cot and a high chair free of charge. Simply reserve them before arrival or contact our team during your stay.

Smoking is not permitted in the apartments or anywhere in the building. Please understand that we will charge €300 in the event of non-compliance.

Before departure, please enter your invoice details into our guest system. An invoice will automatically be sent to the email address you provided on the day of departure. You will receive access to our guest system a few days before arrival.

For additional persons we charge €15 per night per person.