Questions? Answers!

Book your stay conveniently through our website. Depending on the rate you booked, you can make changes and cancellations on your own. To do so, click the “Detailed Booking Information” link at the bottom of the booking confirmation email you received immediately after booking. On the following page, please enter the email address you used when booking, as well as your last name. You can then view, modify, or cancel your reservation.

Depending on the rate, up to two rebookings are possible free of charge. Changes and cancellations are free of charge up to three days before arrival.

Please note that for reservations made through booking portals such as Booking.com, the terms and conditions listed there apply.

For longer stays, you can take advantage of attractive special rates. For stays of 30 nights or more, enter the discount code “Longstay” when booking through our website to receive a 20% discount on the booking price.

Bookings made through our website can be conveniently paid for by credit card (Visa or Mastercard) or PayPal.

How easy to reach us:
The driveway:
Coming from the A5 motorway, take the exit Freiburg-Nord and drive towards Freiburg-Nord/Waldkirch/Elztal/Glottertal/Gundelfingen. Follow the B294 for about 4 km. Use one of the two right lanes and keep half left towards Waldkircher Straße.
After 10m turn right onto Waldkircher Straße. After 500m in roundabout, please take the 3 exit. You will find us on the right side.

Access by public transportation:
Coming from the main railway station, you will get to tram No. 2 towards Hornusstraße. Please get off at Eugen-Martin-Straße. After a 2-minute walk you will arrive with us.
timetable of VAG.

Our staff are available from 1 pm to 9 pm to answer any questions you may have, and to provide tips and recommendations for things to see and do in Freiburg. You can arrive between 4 pm and 9 pm.
We are happy to allow an earlier arrival before 4 pm if this has been agreed in advance.
Late arrival is also possible with prior consultation. You will receive your apartment key via a key box after 9 pm. Please contact our staff.

You can collect your booked apartment from 4 p.m. You will receive your apartment key from a key box located directly on the building. Enter the code to get the key. For more information about check-in, please contact us the day before your arrival.

Pets are welcome. For the additional cost of cleaning we charge a flat rate of 15,- EUR per night per animal. Please contact us before you arrive.

All apartments are equipped with free Wi-Fi.

We are happy to provide you with a cot and a high chair free of charge. Simply reserve them before arrival or contact our staff during your stay.

Smoking is not allowed in the apartments and throughout the building. Please understand that we will charge an amount of EUR 300,- in case of disregard.

Before departure, please enter your invoice data into our guest system. You will automatically receive an invoice at the email address you provided on the day of departure. You will be able to access our guest system a few days before arrival.

For stays of at least seven days, we offer an intermediate cleaning service free of charge upon request. This includes cleaning the floors, changing the towels, disposing of rubbish, replenishing toilet paper, coffee and soap, and a quick clean of the bathroom and kitchen.
Additional intermediate cleanings are available at 25 EUR per cleaning. Please register at our staff.
Upon departure, we kindly ask our guests to leave the apartment clean and tidy, with washed dishes. Any additional cleaning required due to excessive dirt will be charged for, with a minimum charge of €25. We require a deposit in the form of your credit card or passport details. This data will be irrevocably deleted by us on the day of your departure.

Many apartments have a sofa bed to accommodate additional guests. If you have booked the apartment for more people and intend to use the sofa bed, you will find bed linen and towels for it in the wardrobe. Please contact us if you have any questions about using them.

The rental price includes bed linen, bath towels, dish towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine, washing machine detergent, and salt and pepper. Please let us know if you need anything else. Final cleaning is also included in the price.

Some of our apartments have a washing machine, which you can use free of charge along with the provided detergent. If you have any questions, please ask our staff.

For additional persons we charge 15,- EUR per night and person.